Eligibility for Returns
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Items must be returned within 15 calendar days of delivery.
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Products must be unworn, unused, and in their original condition with all packaging intact(including tags, certificates, and protective materials).
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All complimentary gifts (e.g., jewelry pouches, cultural cards) must be included. Failure to meet these conditions will result in deducted fees from your refund.
Return Process
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Request Approval
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Email service@zidyn.com with your order number, product details, and reason for return.
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Our team will review your request within 2 business days and notify you of approval/denial.
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Ship Returns
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If approved, we will provide a return address via email.
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You are responsible for return shipping costs. We recommend using a trackable service.
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Inspection & Refund
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Upon receipt, we will inspect the item(s) within 3-5 business days.
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Refund approval/denial and any applicable deductions will be communicated via email.
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Refund Details
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Approved refunds will be processed to your original payment method within 7-10 business days(timing varies by bank/processor).
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Deductions may apply for:
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Damaged/missing packaging or gifts (up to 20% of item value).
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Signs of wear or customization.
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Non-Refundable Items
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Final sale items (clearly marked during checkout).
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Products altered, engraved, or damaged after delivery.
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Returns initiated without prior approval.
Contact Us
For questions, click Contact Us on our website or email service@zidyn.com.
